Shipping

We work exclusively with UPS to provide the best shipping cost in the industry. We provide shipping anywhere in the continental United States, and we will ship to all international points when necessary. East Coast provides several forms of shipping selections from ground to overnight air. Please call us for more information regarding our shipping policies. For items that are over 150 lbs or over dimensional, special charges, or freight shipping may apply. Additional fee’s to residential areas may apply. East Coast reserves the right to choose the preferred shipping method.

Limitation of liability

In no event will East Coast be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if East Coast or its authorized representatives have been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, East Coast’s liability is limited to the greatest extent permitted by law.

• East Coast makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-ECTTS Web site, please understand that it is independent from ECTTS, and that ECTTS has no control over the content on that Web site. In addition, a link to a ECTTS Web site does not mean that ECTTS endorses or accepts any responsibility for the content, or the use, of such Web site.
  
  
• East Coast is not responsible or obligated to honor any price or quantity misprint on the Site. Errors can and do occur despite best efforts to avoid them. Prices, quantities and terms listed on the Site are advertisements only. They are not offers to contract. Any purported purchases made by you on the Site remain subject to review and acceptance by East Coast
  
  
• Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Termination of Agreements and Refunds Policy

Both the Customer and East Coast Truck & Trailer Sales, Inc. has the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. Returns, refunds, and exchanges are accepted up to 15 days after the original purchase date with required RMA. All returns must be undamaged, and in the original condition of the product at the time of purchase accompanied with the receipt. 

No Returns on Electrical Items - we do not allow returns on any electronic components as they are easily damaged by improper installation or testing. This may seem unfair to some, but our policy exists to protect our customers from higher prices and the possibility of receiving a restocked item that may have been previously damaged through trial and error troubleshooting practices of others. Our goal is to provide premium products, reasonable prices and the best experience to those whom we serve.

How to Issue a Return (Return Request)

When doing a “Return Request” for an order that you have placed or received, simply press the "View Order" link in the "My Dashboard" section. This will bring you to your order area, where you can do a return request by pressing the "Return Request" button at the bottom of the page.

You will be taken to a page where your order information will look something like this:

CREATE RMA FOR ORDER 10000XXXX
ORDER INFORMATION
                Order ID 10000XXXX
                Customer Name John Q Customer
                Order Shipping Address John Q Customer
                2020 Relevance Circle
                Virginia Beach, Virginia, 23458
                United States
                T: 7574652200

Check off the product(s) you wish to return, and fill in the reason for the return(s).

The "Reason to Return" box for information will also be displayed at the bottom:

After providing the information for the reason for return, press the "Submit" button. The "Submit" button sends your info to us for review.

You will receive an email after your submission, giving you contact information. We will assign a "Return Merchandise Authorization" number (RMA) and supply you with that RMA and any special instructions about the order's return via e-mail and/or voice.

Any return received without this prior RMA will be refused. We are not responsible for return delivery cost. East Coast reserves the right to refuse all returns outside the accepted time, and under certain circumstances. All returns are subject to a 20% restocking fee.

Warranty

East Coast supports all manufacturer warranty agreements. All warranty agreements will become null and void if the product is damaged or abused, when improper installation has occurred, or if there have been alterations to its original intent. To apply for warranty information, please have original purchase receipt available.

Special Orders

East Coast will special order products that are unusual or hard to get to support your business. At times, a SPECIAL ORDER product may be necessary to meet your needs. All special orders will be prepaid and non-refundable. Please contact our office for any and all special order needs.