Shipping

We work exclusively with UPS to provide the best shipping cost in the industry. We provide shipping anywhere in the continental United States and we will ship to all international points when necessary. East Coast provides several forms of shipping selections from ground to overnight air. Please call us for more information regarding our shipping policies. For items that are over 150 lbs. or are over dimensional, special charges or freight shipping may apply. Additional fees to residential areas may apply. East Coast reserves the right to choose the preferred shipping method for optimal delivery times.

 

Shipping Estimates

Your shipping charges do not cover any additional services provided by the freight carrier, unless specifically noted on your invoice. Should your shipment require any of these additional services or incur any other additional fees from the carrier at time of delivery, you will be responsible for the payment of these additional charges.

Over Dimensional Freight may require one or more Accessorial Fees:
24-hour Delivery Notification (Also required for residential delivery) $10.00
Residential Delivery (The address is not zoned commercial) $45.00
Inside Delivery (Threshold only) $100.00
A Liftgate Is Needed | No Truck Dock Onsite (Also required for residential delivery) $85.00
Limited Access Fee $75.00
Change of Address — Minimum $78, plus additional freight charges if shipping to a different zip code. (we do not have this one)

 

Before Signing For Your Delivery
We rely on you as the receiving customer to remove packaging, inspect, and count contents carefully while making notes of any damage or missing packages on the delivery receipt before signing it. Note: The delivery driver is not required to assist you.

 

Limitation of Liability

In no event will East Coast be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if East Coast or its authorized representatives have been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, East Coast’s liability is limited to the greatest extent permitted by law.

• East Coast makes no representations whatsoever about any other Website which you may access through this one, or which may link to this Website. When you access a non-ECTTS Website, please understand that it is independent from ECTTS, and that ECTTS has no control over the content on that Website. In addition, a link to a ECTTS Website does not mean that ECTTS endorses or accepts any responsibility for the content, or the use of, such Website.
  
  
• East Coast is not responsible nor obligated to honor any price or quantity misprint on the Website. Errors can and do occur despite best efforts to avoid them. Prices, quantities, and terms listed on the Website are advertisements only. They are not offers to contract. Any purported purchases made by you on the Website remain subject to review and acceptance by East Coast.
  
  
• Excludes all liability for damages arising out of, or in connection with, your use of this Website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things, or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon, or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

 

Termination of Agreements and Refunds Policy

Both the Customer and East Coast Truck & Trailer Sales, Inc. has the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. Returns, refunds, and exchanges are accepted up to 15 days after the original purchase date with required RMA. All returns must be undamaged, and in the original condition of the product at the time of purchase, accompanied with the receipt. 

 

No Returns on Electrical Items - We do not allow returns on any electronic components as they are easily damaged by improper installation or testing. This may seem unfair to some, but our policy exists to protect our customers from higher prices and the possibility of receiving a restocked item that may have been previously damaged through trial and error troubleshooting practices of others. Our goal is to provide premium products, reasonable prices, and the best experience to those whom we serve.

 

How to Issue a Return (Return Request)

When doing a “Return Request” for an order that you have placed or received, simply press the "View Order" link in the "My Dashboard" section. This will bring you to your order area, where you can do a return request by pressing the "Return Request" button at the bottom of the page.

You will be taken to a page where your order information will look something like this:

CREATE RMA FOR ORDER 10000XXXX
ORDER INFORMATION
                Order ID 10000XXXX
                Customer Name John Q Customer
                Order Shipping Address John Q Customer
                2020 Relevance Circle
                Virginia Beach, Virginia, 23458
                United States
                T: 7574652200

Check off the product(s) you wish to return and fill in the reason for the return(s).

The "Reason to Return" box for information will also be displayed at the bottom.

After providing the information for the reason for return, press the "Submit" button. The "Submit" button sends your information to us for review.

You will receive an email after your submission, giving you contact information.

We will assign a "Return Merchandise Authorization" number (RMA) and supply you with that RMA and any special instructions about the order's return via e-mail and/or voice.

Any return received without this prior RMA will be refused. We are not responsible for return delivery cost. East Coast reserves the right to refuse all returns outside the accepted time, and under certain circumstances. All returns are subject to a 20% restocking fee.

 

Warranty

East Coast supports all manufacturer warranty agreements. All warranty agreements will become null and void if the product is damaged or abused, when improper installation has occurred, or if there have been alterations to its original intent. To apply for warranty information, please have original purchase receipt available.

 

Special Orders

East Coast will special order products that are unusual or hard to get to support your business. At times, a SPECIAL ORDER product may be necessary to meet your needs. All special orders will be prepaid and non-refundable. Please contact our office for any and all special order needs.