Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Customer", “You” and “Your” refers to you, the person accessing this website and accepting East Coast Truck & Trailer Sales, Inc terms and conditions. "The Company", “Ourselves”, “We”, “East Coast” and "Us", refers to East Coast Truck & Trailer Sales, Inc. “Party”, “Parties”, or “Us”, refers to both the Customer and/or East Coast. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Customer’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing United States Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

East Coast values its Customers and respects their need to feel secure while shopping on our Site. We have gone to great lengths to provide a user-friendly online shopping environment that features unique products at exceptional values. Please review the information below to better understand the safeguards and policies at ectts.com. This Privacy Policy applies only to the information collected through this Site. By using the Site, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, then do not use the Site.

If you have privacy concerns that you feel are not addressed in this information, please contact an East Coast Truck & Trailer Sales, Inc Service Representative at: East Coast Truck & Trailer Sales, Inc 2906 Elmhurst Lane Portsmouth, VA 23701 or call us at 757-465-2200.

This Site is not intended for use by children. We will not knowingly collect any personally identifiable information submitted by visitors to the Site who are under the age of 18.

We reserve the right to update and modify this Privacy Policy at any time. Your use of the Site constitutes your agreement to the policies and procedures set forth in this Privacy Policy. If our information practices change, we will post these changes on the Site. Your use of the Site following the posting of such changes to the Privacy Policy will constitute your acceptance of such changes on the Site. We encourage you to review our Privacy Policy periodically.

 

Confidentiality

Any information concerning the Customer and their respective Customer Records may be passed to third parties. However, Customer records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturers & suppliers if legally required to do so to the appropriate authorities. Customers have the right to request sight of, and copies of any and all Customer Records we keep, on the provision that we are given reasonable notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Customer’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations

You assume total responsibility and risk for your use of the site and the Internet. East Coast provides the site and related information "as is" and does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or noninfringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the service, any merchandise information or service provided through the service or on the internet generally, and East Coast shall not be liable for any pricing errors, or any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the service or on the Internet generally. East Coast does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected.

Limitation of liability

In no event will East Coast be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if East Coast or its authorized representatives have been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, East Coast’s liability is limited to the greatest extent permitted by law.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

This site accepts all major Credit/Debit Cards as acceptable methods of payment. All prices are subject to change without notice. All prices are listed in United States Dollars. Unless specified otherwise in writing, payment is required in advance. Payments must be made in U.S. Dollars.

In an instance of a disputed credit card charge, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. If Customer holds an account balance with East Coast Truck & Trailer Sales, Inc. or their affiliating companies, we have a right to terminate any pending order. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding payments are recovered in full.

We may collect your financial information such as credit and debit card numbers and bank and other financial institution account numbers in connection with transactions you enter into with East Coast Truck & Trailer Sales, Inc.. We use your financial information to help us process these transactions. We may use third party service providers to help us perform some of these tasks. In such instances, we will provide your financial information to these third parties for the sole purpose of performing these tasks. We may also provide your financial information to your credit card issuer, financial institutions, credit card processors or other payment processors to process transactions. We will not be responsible or otherwise liable for any use or disclosure of your financial information by a third party to whom East Coast Truck & Trailer Sales, Inc. is allowed to disclose your financial information under the Privacy Policy.

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification in person, via email, phone and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to add $30 charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy

Both the Customer and East Coast Truck & Trailer Sales, Inc. has the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. Returns, refunds, and exchanges are accepted up to 15 days after the original purchase date with required RMA. All returns must be undamaged, and in the original condition of the product at the time of purchase accompanied with the receipt. For return information please contact us for instructions and an “RMA” - return materials authorization number. Any return received without this prior RMA will be refused. We are not responsible for return delivery cost. East Coast reserves the right to refuse all returns outside the accepted time, and under certain circumstances. All returns are subject to a 20% restocking fee.

Warranty

East Coast supports all manufacturer warranty agreements. All warranty agreements will become null and void if the product is damaged or abused, when improper installation has occurred, or if there have been alterations to its original intent. To apply for warranty information, please have original purchase receipt available.

Special Orders

East Coast will special order products that are unusual or hard to get to support your business. At times, a SPECIAL ORDER product may be necessary to meet your needs. All special orders will be prepaid and non-refundable. Please contact our office for any and all special order needs.

Shipping

We work exclusively with UPS to provide the best shipping cost in the industry. We provide shipping anywhere in the continental United States, and we will ship to all international points when necessary. East Coast provides several forms of shipping selections from ground to overnight air. Please call us for more information regarding our shipping policies. For items that are over 150 lbs or over dimensional, special charges, or freight shipping may apply. Additional fee’s to residential areas may apply. East Coast reserves the right to choose the preferred shipping method.

Free Shipping applies to Orders $150 or More at parts.ectts.com, Delivered Within the Contiguous 48 States, Excludes Over Dimensional Items.

Parcel orders placed before 2:00 PM EST Monday-Saturday will ship the same day. Allow an additional business day for freight orders.

Availability

Unless otherwise stated, the services featured on this website are only available within the United States, or in relation to postings from the United States. All advertising is intended solely for the United States market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of East Coast. East Coast does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We reserve the right to use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

To enhance your experience with the Site, we must use "cookies." Cookies are text files we place on your computer to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, once you choose to furnish the Site with personally identifiable information, this information may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on the Site. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to the Site), save your password in password-protected areas, and enable you to use shopping carts on the Site. We also may use cookies to display to you products, programs, or services that you may find of particular interest. We may also use small pieces of code called "web beacons" (also known as "clear gifs" or "pixel tags") to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. These "web beacons" may be used in conjunction with cookies that conform to our cookie policy. Third parties present on the Site, such as advertisers, may also place cookies on your browser.

Links To This Website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links From This Website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the East Coast Truck & Trailer Sales, Inc. services and the full content of this website. East Coast Truck & Trailer Sales, Inc. logo is a copyright of this Company. The brand names and specific services of this Company featured on this web site are copyrighted. Parts Store material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Communication

We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers. This company is registered in the U.S., registered office 2906 Elmhurst Lane, Portsmouth, VA 23701.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver there of and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

This Agreement shall be governed and construed in accordance with the laws of the Commonwealth of Virginia applicable to agreements made and to be performed in Virginia. You agree that any legal action or proceeding between East Coast and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Virginia. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. East Coast’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. ECTTS may assign its rights and duties under this Agreement to any party at any time without notice to you. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 10 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Customer and East Coast Truck & Trailer Sales, Inc. Your access of this website and/or undertaking of a transaction or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.